Return Policy

At NovaLuxeVibe, your comfort, confidence, and satisfaction are at the heart of everything we do. 🧡
We proudly stand behind the quality of our smart gadgets and digital accessories.

If for any reason you’re not fully happy with your purchase, you have 30 days from the delivery date to request a return or exchange — simple, easy, and stress-free.

✅ Return Eligibility

To qualify for a return, please ensure that:

  • The item is unused and in its original condition

  • All tags, labels, accessories, and packaging are intact

  • You have a valid proof of purchase (order confirmation or receipt)

⚠️ Returns sent without prior approval cannot be accepted.

Once your return is approved, we’ll provide a prepaid return label (where applicable) along with easy, step-by-step instructions.

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Our team will fix the issue by:

  • Sending a replacement, or

  • Issuing a full refund once the problem is confirmed

Your satisfaction is our priority.

🚫 Non-Returnable Items

For hygiene, safety, or product-integrity reasons, the following items cannot be returned:

  • Opened or used in-ear audio devices (e.g., earbuds)

  • Products showing visible wear, damage, or modifications

  • Personalized or custom-made gadgets

  • Final-sale, clearance, or “non-returnable” marked items

  • Activated software licenses or digital content (where applicable)

If you’re unsure whether your item qualifies, feel free to contact us before sending anything back.

🔄 Exchanges

Want something different instead?

The easiest method:

  1. Request a return for your original item

  2. Once your refund is processed, place a new order for the item you prefer

This ensures fast processing and guarantees your new item arrives in perfect condition.

🇪🇺 EU Customers — Right of Withdrawal

If you are located in the European Union, you have a 14-day cooling-off period.

During this time, you may return any unused item for a full refund, no explanation required.

Conditions:

  • The product must be unused and in its original packaging

  • Proof of purchase is required

(This does not affect your statutory rights.)

💰 Refunds

After we receive and inspect your returned item, we’ll email you a confirmation.

If approved:

Your refund will be returned to your original payment method within 10 business days.

🕒 Note: Some banks or payment processors may take extra time to complete the refund.