Privacy Policy

At NovaLuxeVibe, your privacy, trust, and peace of mind are our top priorities.
This Privacy Policy explains how we collect, use, and protect your personal information when you browse our website or use our services (collectively, the “Services”).

By accessing or using NovaLuxeVibe, you agree to the practices described below.

🔍 Information We Collect

We may collect the following types of personal information to provide, improve, and personalize your experience:

Contact Information

  • Name

  • Email address

  • Shipping & billing address

  • Phone number

Payment Information

  • Card details

  • Billing information

  • Transaction history
    (Processed securely through trusted third-party payment partners.)

Account Details

  • Username and password

  • Saved items

  • Preferences

Order Activity

  • Products viewed

  • Items added to cart

  • Purchases

  • Returns

Device & Technical Data

  • IP address

  • Browser type

  • Device identifiers

  • Session data

  • Analytics insights

Communication Records

  • Emails

  • Customer support messages

  • Feedback or survey responses

🛠 How We Collect Information

Directly from You

When you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Contact customer support

Automatically

Through:

  • Cookies

  • Tracking pixels

  • Analytics platforms

These tools help us improve performance and personalize your experience.

From Third Parties

Such as:

  • Payment processors

  • Delivery partners

  • Marketing platforms

These providers help us operate securely and efficiently.

🎯 How We Use Your Information

We use your information to:

  • Process, fulfill, and deliver your orders

  • Provide shipping updates and customer support

  • Personalize content and recommendations

  • Send promotions and exclusive offers (optional — you may unsubscribe anytime)

  • Improve website usability and performance

  • Prevent fraudulent activity and enhance security

  • Comply with legal and regulatory requirements

🤝 Sharing Your Information

We only share your data with trusted parties essential for operating the business:

Payment Providers

To securely process your transactions.

Shipping & Logistics Partners

To ensure smooth and timely delivery.

Marketing & Email Platforms

To send newsletters, updates, and personalized offers.

Legal Authorities

Only when legally required.

We do NOT sell or rent your personal information — ever.

🍪 Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences

  • Maintain your shopping cart

  • Analyze website performance

  • Personalize recommendations

  • Improve marketing relevance

You can manage or disable cookies through your browser settings at any time.

🚫 Children’s Privacy

NovaLuxeVibe does not knowingly collect personal information from children under 16 years old.
If we discover such data has been collected, we will delete it promptly.

🔐 How We Protect Your Data

Your security matters to us. We use strict technical and organizational safeguards, including:

  • SSL encryption for all transactions

  • Secure servers and firewalls

  • Restricted access to sensitive data

⚠️ While we take every reasonable precaution, no online system is 100% risk-free.
We encourage you to use strong passwords and keep your login details secure.

🧾 Your Privacy Rights

Depending on your region, you may have the right to:

  • Access your personal information

  • Request corrections or deletion

  • Object to certain processing activities

  • Request a copy of your stored data

  • Opt out of marketing communications

To exercise these rights, simply contact us — we’re always here to assist you.